Privacy Policy

DRAFT — replace with final legal text before launch. This text was generated as a placeholder for development. Have the live version reviewed by a lawyer familiar with Pakistani consumer-protection and data-protection regulations.

Last updated: [DATE]

1. Who we are

Khilnay Co. ("we", "us", "our") is a flower retailer based in Lahore, Pakistan. Our website is khilnay.co. You can reach us at [email protected] or via WhatsApp at +92 [number].

2. What we collect

When you place an order or sign up for our newsletter, we collect:

• Your name, email address, phone number, and delivery address.
• Payment details, processed securely by our payment provider — we never see or store full card numbers.
• Browsing data via cookies and similar technologies (see § 5).

3. Why we collect it

We use this information to:

• Process and deliver your orders.
• Communicate with you about your order, delivery slot, or any issue.
• Send you marketing emails — only if you opt in.
• Improve the site and understand which arrangements people love.

4. Sharing your information

We share your data with:

• Shopify, our e-commerce platform.
• Our payment provider (e.g. Stripe / Easypaisa / JazzCash).
• Our delivery couriers, who need your address and phone number.
• Google Analytics & Microsoft Clarity (only if you accept cookies).

We do not sell your data to third parties.

5. Cookies

We use cookies for cart persistence and, with your consent, for analytics. You can decline analytics cookies via the banner that appears on your first visit, or in your browser settings.

6. Your rights

You can ask us at any time to:

• See what data we hold about you.
• Correct inaccurate data.
• Delete your account and associated data.
• Opt out of marketing emails.

Email [email protected] to exercise any of these rights.

7. Updates

We may update this policy occasionally. The "Last updated" date at the top reflects when changes took effect. Material changes will be announced via email to subscribed customers.