Refund & Return Policy

DRAFT — replace with final legal text before launch. Placeholder generated for development. Confirm cutoff windows, replacement vs. refund preferences, and any rules around perishable goods with a lawyer.

Last updated: [DATE]

1. Our promise

We guarantee fresh flowers on the day of delivery. If your arrangement arrives damaged, wilted, or different from what was ordered, we'll make it right.

2. How to report a problem

Contact us within 24 hours of delivery:

Please include your order number and at least one clear photograph of the issue. The faster you reach out, the more options we have for remedying it.

3. What we'll do

Depending on the issue, we may:

  • Replace the arrangement, delivered to the same address.
  • Refund the full purchase price, processed to your original payment method within 5–7 business days.
  • Offer a store credit of equivalent value, valid for 12 months.

We typically default to a replacement when possible, since flowers are perishable and a refund alone doesn't bring back the moment.

4. What's not covered

  • Issues reported more than 24 hours after delivery.
  • Damage caused by the recipient (e.g. dropped vase, pets).
  • Allergic reactions — we publish ingredient information; please check before ordering for someone with allergies.
  • "Change of mind" returns. Flowers are perishable; once they're cut, they can't be re-stocked.

5. Subscriptions

  • Each month's delivery is independently covered by this policy.
  • If a particular delivery has an issue, contact us and we'll handle that month — your subscription continues unaffected.

6. Cancelling a subscription

You can cancel from your account dashboard or by emailing us. The cancellation takes effect after the current month's delivery ships. We don't charge a cancellation fee.